Khun Chang, described in the source story as age 57, traveled from Melbourne, Australia. She was concerned about age-related facial laxity. She had previously undergone a thread lift but felt that it had not produced the result she wanted, which affected her confidence. After following Dr. Jay's work for a long time, she decided to undergo facelift surgery with him at The Art Plastic Surgery Hospital.
Khun Chang also reported a history of a spinal condition involving nerve compression and was concerned about whether she could undergo facelift surgery. According to the source narrative, Dr. Jay reviewed her medical history and consulted her treating physician before determining that the operation could proceed.
At one month after surgery, Khun Chang felt that the hollow, tired-looking appearance and facial laxity that had concerned her had improved. She said that she felt more confident speaking with and greeting the people around her, while her face continued to look natural. She also said that she planned to return for another procedure with Dr. Jay the following year, although she had not yet revealed which procedure she was considering.