Khun Kunz is from Germany and has lived in Thailand for 21 years. The source story describes him as 64 years old. As he grew older, laxity across his face and neck made him feel that he looked older. He felt that the people around him took good care of their appearance, and he wanted to look good again too.
He asked his wife to help research plastic surgery hospitals. They found reviews of Dr. Jay at The Art Plastic Surgery Hospital, including a case involving a bald male patient of a similar age with concerns much like his own. This encouraged Khun Kunz to visit the hospital for a consultation with Dr. Jay.
After surgery, Khun Kunz was very impressed, particularly with the appearance of his incisions. Before the procedure, he had been concerned that the scars might be clearly visible because he is a man. In the result, however, the scars were barely noticeable; unless he mentioned the surgery, other people were unlikely to know or observe them. Most importantly, his face looked firmer, tighter, and younger.