Khun Lim, described in the source story as age 63, traveled from Singapore with his wife. He was concerned about laxity across his face and neck. In his interview, he explained that he wanted his face to look firmer and hoped that areas that had become loose or wrinkled could be lifted, while preserving a natural appearance. He and his wife therefore visited The Art Plastic Surgery Hospital to consult Dr. Jay.
After their conversation, Khun Lim felt that Dr. Jay demonstrated considerable experience, explained the treatment directly, and appeared trustworthy. These impressions led him to choose Dr. Jay for his surgery.
Khun Lim said that an earthquake occurred while he was recovering at the hospital. He was very impressed that the team continued to look after the patients and that the nurses escorted him to a safe area. For him, this reflected the hospital's standard of care beyond the surgical procedure itself.
After surgery, Khun Lim felt that his face looked firmer while remaining natural. Although he had initially been concerned about the surgical scars, he was pleased with their appearance at the time of his update. He also felt that the concerns he had discussed with Dr. Jay had been addressed. He and his wife believed that choosing Dr. Jay and The Art Plastic Surgery Hospital had been the right decision for them.